🐾 Frequently Asked Questions (FAQ)

1. How long does it take to ship my order?

We ship with DHL Germany. Regular delivery time is 3–5 business days within Germany.
Please note: Due to high demand for our Paws® 2-in-1 Car Seat & Bed , delivery times for all colors in size L are currently up to 20 business days. Regular delivery times are expected from July 1st.

2. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a DHL tracking link. This allows you to track the status of your delivery at any time.

3. How much are the shipping costs?

The shipping costs within Germany are a flat rate of €3.95 .

4. What payment methods are available?

You can pay securely and conveniently using the following methods:

• PayPal

• Klarna (invoice or Sofort)

• Visa, MasterCard, American Express

• Google Pay
  We do not offer payment by cash on delivery, advance payment or traditional bank transfer.

5. How can I cancel or change my order?

As long as your order hasn't been shipped yet, you can send us an email to help@pfotenundnasen.de . We'll check whether a cancellation or change is still possible.

6. What do I do if an item is damaged or faulty?

Please contact our customer service within 7 days of receipt with photos of the damage. We'll offer either a replacement or a refund—hassle-free.

7. How does the return process work?

You have the right to cancel your order within 14 days of receipt. Please send us an email in advance with your return request. Further details can be found in our cancellation policy .

8. Is there a minimum order value?

No, we do not have a minimum order value.

9. Where is Paws&Noses located?

Our headquarters is:
Paws&Noses GmbH
Marienstraße 17
46284 Dorsten, Germany

10. How do I contact customer service?

If you have any questions, concerns or problems, you can contact us by email at:
📧 help@pfotenundnasen.de
We will endeavor to respond to you within 24 hours on working days.